Interim Business Process

Addressing Correspondence to an Authorized Representative

Current Functionality

When the applicant indicates the Authorized Representative can receive mail, the VaCMS does not generate correspondence addressed to the Authorized Representative. To send correspondence to an authorized representative, you can manually replace the customer’s address with the Authorized Representative’s address for Central Print as well as Local Print forms.

Interim Business Process for Addressing Correspondence to an Authorized Representative

The worker can print an additional copy of correspondences addressed to the customer and manually replace the customer address with the Authorized Representative’s address. However, the process differs depending on whether the correspondence has already been printed (either by Central Print or a Local worker) or not. Forms that have already been printed  centrally or locally are found in View Forms History, while forms that have not yet been printed are found in View Pending Forms.

 

Scenario 1: For correspondence already sent to Central Print.

Within the VaCMS:

  1. From the Left Navigation menu, select Forms.
  2. Select View Forms History.
  3. Under Search Criteria, select Case as the Search Type.
  4. Enter Case #.
  5. Click Search.
  6. Click the hyperlink under Form Name.
  7. Print a copy of the form.

 

 

Outside the VaCMS:

  1. Manually replace the customer address on the correspondence with the Authorized Representative’s address
     Note: You can find the Authorized Representative’s address from the Left Navigation under Data Collection > Wrap Up > Alternate Payee.  

 

 

Scenario 2: For correspondence not sent to Central Print (Local Print forms).

Within the VaCMS:

  1. From the Left Navigation menu, select Forms.
  2. Select View Pending Forms.
  3. Under Search Criteria, select Case as the Search Type.
  4. Enter Case #.
  5. Click Search.
  6. Click the hyperlink under Form Name.
  7. Print a copy of the form.

 

 

Outside the VaCMS:

  1. Manually replace the customer address on the correspondence with the Authorized Representative’s address.
     Note: You can find the Authorized Representative’s address from the Left Navigation under Data Collection > Wrap Up > Alternate Payee.  

 

Interim Business Process Expected End Date

TBD

 

Updated: 09/08/2015