Interim Business Process

Energy Assistance Cases Incorrectly Denied for SSI Income

Current Functionality

 

Currently, the VaCMS is not correctly counting income for EAP when all members of the household receive SSI and the income exceeds the income limit.  

When all individuals in the home receive SSI income and the income exceeds the income limit for the household, the VaCMS should not apply the income limit.  In this situation VaCMS incorrectly counts the SSI income, resulting in a denial.  

Workers will need to perform an eligibility override to ensure the case is approved before certifying the case.

 

Interim Business Process for Approving Energy Assistance Cases Incorrectly Denied for SSI Income

 

  1. On the EAP – Eligibility Summary screen, click the EAP Override Summary tab.  

  2. Click Add.

  3. In the Override Request Details section:

    1. Select an EDG # from the dropdown menu.

    2. Select an Eligibility / Service Period from the dropdown menu.

    3. Select an EAP Application ID.

    4. Enter the Override Begin Date.

    5. Enter the Override End Date.

    6. Enter an Override Reason.

  4. In the Service Details section:

    1. Select Approved from the Service Status dropdown.

  5. Click Approve.

  6. Re-run eligibility and authorize results.

 

 

Interim Business Process Expected End Date

 

TBD

 

Updated: 11/14/2016