Check / Direct Deposit Action

Use this process when a benefit needs to be reissued.

Process Steps:

The Check / Direct Deposit Action page displays.

In the Benefit Information section:
- Review fields.
In the Check / Direct Deposit Information section:
- View fields for accuracy.
In the Check / Direct Deposit Action section:

- Select the Action Requested from the dropdown menu.
- Select the Action Requested Reason from the dropdown menu.

Action Requested Reason is only enabled and required when the Check Action selected is:

Stop Payment – Check Lost
Stop Payment – Check Stolen
Stop Payment – Check Mutilated

- Enter Date All Required Documents Submitted.

In the Benefit Reissuance section:

- Select Yes or No from the Reissue dropdown menu.
- - If Yes is selected, the Issuance Method page is enabled and mandatory.

On the Issuance Method page:

If Debit Card is selected as the reissue method, the system will check to make sure that the customer has a valid SSN entered into the VaCMS.
If Direct Deposit is selected, the system will check to make sure the customer has direct deposit information entered into the VaCMS.

- Select the Issuance Method from the dropdown menu.

Reissue and Issuance Method is enabled when Finance Status is:

Payment Stopped – Affidavit Received / Check Cashed
Payment Stopped – Affidavit Received / Check Not Cashed
Payment Stopped – Affidavit Other Certified Documents Received
Cancelled
- Cancelled can be selected for a check or direct deposit (TANF Reject).

- Select the Reason Not Reissued from the dropdown menu (required when Release field is No.).

Reason Not Issued is enabled when Finance Status is:

Payment Stopped – Affidavit Received / Check Cashed
Payment Stopped – Affidavit Received / Check Not Cashed
Payment Stopped – Affidavit Other Certified Documents Received
Cancelled

AND Reissue is No.

- Enter comments (required when Reissue filed is No).

In the Check Mailing Details section:

Enter the Payee Name.
Enter the account number in the Account Number as on the bill field.
Enter the full address on the Address Line 1, Address Line 2, and Address Line 3.
Enter the phone number in the Vendor Phone field.
Enter the City, State, Zip.
Enter the Legacy Vendor ID (EAP Only).

Click Save + Continue.

Results of the Procedure:

The action requested is initiated.

Updated 04/25/2016