Use this process to enter crisis assistance information.
The Crisis Assistance-Details page displays.
Select the type of request from the Crisis Request dropdown menu (required). Certain questions will be enabled / disabled based on the type of Crisis Request.
Select the type of deposit from the Security Deposit Type dropdown menu.
Select the fuel type from the Fuel Type for Crisis dropdown menu (required).
Select the equipment type from the Equipment to Heat Home dropdown menu (required).
Enter the Service Request Amount.
Select from the Living Situation dropdown menu (required).
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The EAP Application Status will show a Pending status by default at the time of intake. Once eligibility is run, the EAP Application Status field will reflect the status based on the eligibility results. EAP Applications with Approved, Denied or Closed status will be displayed in read-only mode. |
In the Crisis Assistance section:
Select Yes or No from the Household has an energy crisis? dropdown menu (required).
Select Yes or No from the Is the request for the primary heat source? dropdown menu.
Select Yes or No from the Has the fuel benefit been exhausted for the current fuel year? dropdown menu.
Select the verification source from the Verification that benefit has been exhausted dropdown menu.
Select Yes or No from the Is Utility Service Address on Account same as the Physical Address dropdown menu.
Select Yes or No from the If disconnection amount exceeds maximum, has the difference been paid? dropdown menu.
Enter the amount for the Co-payment Requirement.
Select the verification source from the Verification of co-payment dropdown menu.
Enter the amount for If prepaid meter, account balance?
Select Yes or No from the Amount of fuel left in tank is less than 25 gallons dropdown menu.
Enter the Fuel Tank Size (gallons).
Select Yes or No from the Bottle LP gas gauge reading less than 20% dropdown menu.
Select Yes or No from the Is there 7 day supply or less for Coal or Wood? dropdown menu.
Select Yes or No from the Is the equipment inoperable or unsafe? dropdown menu.
Select the name of the customer from the Who owns or is responsible for the heating equipment? dropdown menu.
Select Yes or No from the Does Landlord give permission for repair? dropdown menu.
Select the verification source for the Verification of Permission dropdown menu.
Select Yes or No from the Temporary Shelter Available? dropdown menu.
Select the timeframe from the Crisis Assistance Timeframe dropdown menu.
In the Billing Information section:
Select the customer’s name from the Name on the account dropdown menu.
Enter the customer’s First, Middle and Last Name on the account when Other is selected from the Name on the Account dropdown menu.
Enter the Account number on the bill.
Enter the Actual bill amount.
In the Vendor Details section:
Select Yes or No from the Utility payment automatically withdrawn from bank account or debit / credit dropdown menu.
Select the Direct Pay Reason from the dropdown menu, when applicable.
Click on the magnifying glass icon to search for vendors in the VaCMS and select the appropriate Vendor.
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The Vendor search pop-up displays vendors who are providing services in the locality of the case in addition to the search criteria entered. Vendor information will not be retrieved if a vendor is no longer providing services in the locality of the case. |
If a vendor is selected from the existing vendors in the VaCMS then Vendor Name will be populated and cannot be changed.
In the Performance Measures section:
Select Yes or No for the Does the household have a low supply of fuel or a disconnection notice on their primary heat source? dropdown menu.
Select Yes or No for the Is the household out of fuel or is the primary heat utility service off / disconnected? dropdown menu.
Enter the Electricity Provider ID.
Enter the Electricity Provider Name. If other, enter the Provider Name.
Enter the Electric Account Name.
Enter the Electric Account Number.
Select Yes or No for the Is the heating equipment not working properly? dropdown menu.
Select Yes or No for the Is the heating equipment not working at all or does the household not have heating equipment? dropdown menu.
Click Save + Add.
Click Save + Continue.
For denying a service request record, use the EAP Program Denial page to request denial of the service request and then run eligibility to process the denial.
The customer’s crisis assistance details are recorded.
Updated 10/03/2016
