EAP Application Details

Use this process to enter details on an EAP application.

Process Steps:

The EAP Application Details page displays.

In the Components section, you can:

- Select the Component Type (required).
- Select the Crisis / Cooling Request Type.
- Enter the Application Date.
- Click Add.

In the Application section:

- Select the customer’s Prefix.
- Enter the customer’s First name (required).
- Enter the customer’s Middle name.
- Enter the customer’s Last name (required).
- Select the customer’s Suffix.
- Enter the customer’s Reading Language.
- Enter the customer’s Spoken Language.
- Enter the customer’s Home #.
- Enter the customer’s Work #.
- Enter the customer’s Cell #.

In the Correspondence Information section, enter the Preferred Method of Correspondence, then the Preferred Correspondence Cell # and Preferred Service Provider or Preferred Correspondence Email, if applicable.

At application or renewal, the electronic (email/text) Validated Method of Correspondence is a read-only field which is populated only after the customer has validated their new/changed Preferred Method of Correspondence using the verification code in CommonHelp.

In the Physical Address section:

- Enter the Street #.
- Enter the Fraction.
- Select the Pre-Direction.
- Enter the Str. Name / Rural Addr.
- Select the Street Type.
- Select the Post-Direction.
- Select the Dwelling Type.
- Enter the Address 2 / PO Box.
- Select Locality (required).
- Enter the City (required).
- Select the State (required).
- Enter the Zip (required).
- Click Validate Address / Get Locality to enable and populate the Locality from the dropdown menu in the physical address..

In the Mailing Address section:

- Enter the Street #.
- Enter the Fraction.
- Select the Pre-Direction.
- Enter the Str. Name / Rural Addr.
- Select the Street Type.
- Select the Post-Direction.
- Select the Dwelling Type.
- Enter the Address 2 / PO Box.
- Enter the City (required).
- Select the State (required).
- Enter the Zip (required).

Click Save + Continue.

Results of the Procedure:

VaCMS will compare service addresses with service addresses for all cases where EAP status is approved/pending/closed and for the same EA component within the same program year.

Updated 06/30/2017