EAP Case Comments can be accessed from Left Navigation under the EAP module once a worker enters a case from the EAP Inbox by clicking on Update Application/Case button.
Use this procedure to add a comment to the case narrative. Add comments to the case narrative when there is a general comment that is not specific to information on a particular page.
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EAP Case Comments can be accessed from Left Navigation under the EAP module once a worker enters a case from the EAP Inbox by clicking on Update Application/Case button. |
From the Left Navigation menu, select EAP, then EAP Inbox.
The EAP Inbox page displays.
Select Cases (Search/Take Action) from the Take Action On dropdown menu.
Enter the appropriate search criteria to search for a Case in the EAP Inbox.
Click Search.
When search results return, select the radio button for the case.
Click the Update Application/Case button.
The EAP Application Details page displays.
From Left Navigation, select EAP Case Comments.
The EAP Case Narrative – Summary page displays.
Only supervisors will be able to edit or delete an existing narrative from the EAP Case Narrative – Summary page.
Click Add.
The EAP Case Narrative – Details page displays.
In the Comments section:
Select the Source of the comment.
Select Yes or No from the Confidential dropdown menu.
Enter the Contact Date if the comment is regarding information communicated to the local department.
Select an option from the Category dropdown menu.
Select a Component based on the comments being entered.
Enter the overall Subject Line of the comments (required).
Enter the Comments (required).
Click Save + Add if this is not the last comment to be entered.
The Case Narrative – Details page displays.
Repeat the process to add more comments to the case narrative.
Click Submit if this is the last comment to be entered.
The message Submit Successful displays if the comment was submitted successfully.
The Case Narrative – Summary page displays.
Comments are added to the EAP case narrative.
Updated 05/30/2017