Once the eligibility results are certified, a Notice of Action is added to the pending forms list and the eligibility status takes effect for the eligibility period.
Use this procedure to certify eligibility results for an Eligibility Determination Group (EDG) after eligibility has been run and results have been viewed.
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Once the eligibility results are certified, a Notice of Action is added to the pending forms list and the eligibility status takes effect for the eligibility period. |
The Certification / Authorization page displays.
Review the information for the EDG number / Service Eligibility Period as appropriate, including:
EDG #
EAP Application ID
Component – Service Request
Service/ Eligibility Period
Service Request Eligibility Result
Service Request Eligibility Status
Override
For each EDG#, click the Accept Results checkbox. (If all the EDG #s are acceptable, click the Select All checkbox).
Comments for the customer (up to 500 characters) relating to EAP can be added to the Comments fields at the bottom of this page. These comments will be added to outgoing customer notices.
Comments entered in the Additional Comments for Notice of Action (Cooling Only) field appear on the EAP Notice of Action.
Comments entered in the Additional Comments for Notice of Action (Crisis Only) field appear on the EAP Notice of Action.
Comments entered in the Additional Comments for Notice of Action (Fuel Only) field appear on the EAP Notice of Action.
If comments are entered, click Submit.
If the case is marked for Supervisor review, an alert will be generated for the supervisor.
The supervisor reviews the case and approves or sends the case back for correction.
Click Certify / Auth.
The Certification page re-displays with an Eligibility Status of Authorized for the selected EDG / Eligibility Period.
The eligibility results are authorized/certified, a Notice of Action is added to the pending forms list, and the eligibility status takes effect for the eligibility period.
Updated 05/30/2017