EAP Credit Authorization Detail / Issuance

Use this process to view the credit authorization for each EAP recipient in the VaCMS and authorize the issuance of payments to both vendors and customers or to close a Crisis or Cooling request credit authorization without issuance.

Process Steps:

From your case search results on the EAP Credit Authorization Summary page, click the pencil icon for the service request/Credit Authorization to edit the existing record.

The EAP Credit Authorization Detail/Issuance page displays.

In the Credit Authorization section:

Enter the Amount To Be Paid (required).
Enter the Confirm Amount (required).
Enter Billed Amount (required).
Select an option from the Who Paid Additional Amount dropdown menu.

Amount To Be Paid, Confirm Amount, and Billed Amount are enabled and required when the Credit Authorization Amount is greater than zero.

- Enter Additional Amount Paid.
- Enter Date Paid.

Additional Amount Paid and Enter Date Paid fields are enabled when Billed Amount is greater than Amount to Be Paid.

- Select the Trip Charge dropdown menu, if only a Trip Charge will be paid to the vendor.
- Enter Warranty Start Date (required for equipment purchase).
- Enter Warranty Length (Years) (required for equipment purchase).
- Enter Comments.

Click Save + Add / Update.
To close a Crisis or Cooling request without issuing benefits:
- Select Yes from the Close CA/Direct Pay without Issuance? dropdown menu.
- Click Save + Add / Update. A validation message is displayed informing you that this action will permanently close that specific credit authorization.
- Click Save + Add / Update again to close the credit authorization.

All fields excluding Comments field will be disabled when the worker selects Yes from the Close CA/Direct Pay without Issuance? dropdown menu.
Once the credit authorization is closed it cannot be edited.
A trigger to close the EAP service request will be created. The service request status will be updated to Closed. Eligibility will allow a new service request to be created and approved for the same service type.

Click Previous to return to the EAP Credit Authorization Summary page.

Results of the Procedure:

The credit authorization process is submitted.

Updated 05/30/2017