Enter at least one search criteria. If no search criterion is entered the message “Please enter at least one search criteria before executing the search” displays.
Use this process to search for and update existing EAP applications and EAP cases or to start new EAP applications that have not been submitted through CommonHelp or Rapid Data Entry..
From the Left Navigation menu, select EAP, then select EAP Inbox.
The EAP Inbox page displays.
|
Enter at least one search criteria. If no search criterion is entered the message “Please enter at least one search criteria before executing the search” displays. |
In the EAP Inbox Search Criteria section, you can:
Select the customer’s Prefix.
Enter the customer’s First name.
Enter the customer’s Middle name.
Enter the customer’s Last name.
Select the customer’s Suffix.
Enter the Tracking #.
Enter the Case #. The Case # field is only enabled if the Take Action On dropdown is changed from the default value of Pending Applications to Cases (Search/Take Action).
Select the Source.
Enter the SSN of the customer whose application or case needs to be searched.
Enter the date of birth of the customer in the DOB field.
Select the Component.
Worker ID defaults to the logged in worker’s ID.
Locality defaults to the logged in worker’s locality.
Select an option from the Take Action On dropdown menu.
Workers can select the appropriate option from the Take Action On dropdown menu prior to searching for and working on an application or a case.
Pending Applications
Cases (Search/Take Action)
Click Search.
The search results display in the Search Results section.
The Search Results will display 10 records. Controls can be used to view all other records.
Click Create New EAP Case to create a new EAP case which generates a new Tracking # followed by new Case #.
|
By clicking on the Create New EAP Case, the popup message “This will create a brand new EAP case. To avoid duplicate cases, use search criteria before creating a new case” displays. When you close the popup and click on Create New EAP Case the second time, a new case will be created and you will be navigated to the next screen in the work flow. |
If you wish to reuse an existing case number from current or previous component/year for the same household, search for the existing case and click on Update Application / Case. Remember to always search for existing cases prior to assigning a new case number and if a case number exists, always use that existing case number.
The EAP Inbox includes a Resume button so workers can continue working on a case or application. If the Data Collection flow is completed and eligibility is run on the case but results are not certified, then workers are directed to the Run Eligibility page after clicking Resume.
When CommonHelp EAP applications are submitted they will first come over to MWS. Only after case association is completed in MWS, if the customer is already known to VaCMS, and the application is assigned to a worker, the assigned worker or any other worker from the assigned worker’s unit will be able to process the case through in the EAP Inbox. Note: The application will retain the CommonHelp T# in the EAP Inbox even after case association in MWS.
The application or case search is successfully completed in the EAP inbox and a new EAP case is created or updated.
Updated 05/30/2017