Use this process to enter fuel assistance information.
The Fuel Assistance page displays.
In the Fuel Assistance section:
Select Yes or No from the Responsible for Paying Home Heating? dropdown menu (required).
Select the fuel type from the Fuel to Heat Home dropdown menu (required).
Select the equipment type from the Equipment to Heat Home dropdown menu (required).
Select Yes or No from the Fuel Delivered to Home dropdown menu.
Enter the Size of fuel tank in gallons.
Select from the Living Situation dropdown menu (required).
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The EAP Application Status will show a Pending status by default at the time of intake. Once eligibility is run, the EAP Application Status field will reflect the status based on the eligibility results. EAP Applications with Approved, Denied or Closed status will be displayed in read-only mode. |
In the Billing Information section:
Select the customer’s name from the Name on the account dropdown menu.
Enter the customer’s First, Middle and Last Name on the account when Other is selected from the Name on the Account dropdown menu.
Enter the Account number on the bill.
In the Vendor Details section:
Select Yes or No from the Utility payment automatically withdrawn from bank account or debit / credit dropdown menu.
Select the Direct Pay Reason from the dropdown menu, when applicable.
Click on the magnifying glass icon to search for vendors in the VaCMS and select the appropriate Vendor.
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The Vendor search pop-up displays vendors who are providing services in the locality of the case in addition to the search criteria entered. Vendor information will not be retrieved if a vendor is no longer providing services in the locality of the case. |
If a vendor is selected from the existing vendors in the VaCMS then Vendor Name will be populated.
In the Performance Measures section:
Select Yes or No for the Does the household have a low supply of fuel or a disconnection notice on their primary heat source? dropdown menu.
Select Yes or No for the Is the household out of fuel or is the primary heat utility service off / disconnected? dropdown menu.
Enter the Electricity Provider ID. The information about the electric provided only needs to be provided if electric is not the primary heat source.
Enter the Electricity Provider Name. If other, enter the Provider Name.
Enter the Electric Account Name.
Enter the Electric Account Number.
Click Save + Add.
Click Save + Continue.
For denying a service request record, use the EAP Program Denial page to request denial of the service request and then run eligibility to process the denial.
The customer’s fuel assistance details are recorded.
Updated 10/03/2016
