LIHEAP Service Request Details

Use this process to capture LIHEAP service request details.

Process Steps:

The LIHEAP Service Request Details page displays.

1. In the Service Dates section:

• • Enter the Effective Begin Date (required).
  • Enter the Reported On (required).
  • Enter the date the verification was received in the Verification Received On field (required).
  • Enter the End Date.
  • Enter the date the actual change occurred in the Date Change Occurred field (required).

2. In the Service Details section:

• • Select an option from the Living Situation dropdown menu (required).
  • Select an option from the Does household have heating / cooling expense dropdown menu (required).

3. In the Service Address section:

• • Enter the Street # (required).
  • Enter the Address Line 2 / PO Box (required if Street # is not entered).
  • Enter the City (required).
  • Select the State (required).
  • Enter the Zip (required).
  • Complete the non-required fields as appropriate.

4. Click Save + Continue.

Results of the Procedure:

The LIHEAP service request details are recorded.

Updated 10/03/2016