Non-Compliance Details

Use this process to capture details of non-compliance for the customers in the household.

Process Steps:

The Non-Compliance Details page displays.

1. In the Client Information section:

   • Select the customer’s Name from the dropdown menu.

   • Client # is read-only.

2. In the Dates section:
   • Enter the Effective Begin Date (required).
   • Enter End Date.
   • Enter the Reported On (required). 
   • Enter the date the verification was received in the Verification Received On field (required).
   • Enter the date customer became aware of the details in the Date Change Occurred field (required).

3. In the Non Compliance Information section:

• • Select the Non-Compliance Program from the dropdown menu (required).
  • Select the Non-Compliance Reason from the dropdown menu (required).
  • Enter the Non-Compliance Date (required).
  • Select the Exemption / Good Cause Determined Date.

  • Select Yes or No from the Is Individual Complying dropdown menu (required).

  • Enter the Compliance Date (required when Is individual complying is Yes).

  • Select Yes or No from the Is this a voluntary quit offense? dropdown menu (enabled and required when the Non-Compliance Reason is Voluntary Quit).

4. In the Sanction Information section:
   • Select the Sanction Level from the dropdown menu (enabled and required when the Non-Compliance Reason contains a sanction).

   • Enter the Sanction Begin Date (enabled and required when the Non-Compliance Reason contains a sanction).

   • Minimum Sanction End Date (VIEW Sanction Only) is read-only.

   • Actual Sanction End Date is read-only

   • Select Yes or No from the Remove Sanction dropdown menu (enabled when editing a record for a sanction).

   • Select a sanction Reason from the dropdown menu (enabled when Remove Sanction is Yes).

5. Click Save + Continue.

Results of the Procedure:

The details of Non Compliance of the household are recorded.

Updated 04/25/2016