Reassign a Case in the VaCMS

Follow the steps below to reassign a case to another worker.

Process Steps:

1. From the Left Navigation menu, select Maintain LDSS Resources, and then Case / Application Assignment.

2. Enter the Case Number or Application / Screening Number or click the search icon and proceed to Search for Client to search for the case, application, or waiting list screening number (required).

3. Click the Display button and the Current Worker Assignment Details populates.

4. Enter the Worker 1 ID or click the search icon and proceed to Search for an Employee Profile to search for the worker identification who receives the reassigned case, application, or waiting list screening number (required).

5. Enter the Worker 2 ID or click the search icon and proceed to Search for an Employee Profile to search for the worker identification who receives the reassigned case, application, or waiting list screening number (optional).

6. Enter the Worker 3 ID or click the search icon and proceed to Search for an Employee Profile to search for the worker identification who receives the reassigned case, application, or waiting list screening number (optional).

7. Enter the Worker 4 ID or click the search icon and proceed to Search for an Employee Profile to search for the worker identification who receives the reassigned case, application, or waiting list screening number (optional).

8. Enter the Worker 5 ID or click the search icon and proceed to Search for an Employee Profile to search for the worker identification who receives the reassigned case, application, or waiting list screening number (optional).

9. Click Assign to display the new Worker 1 ID in the Current Worker Assignment Details.

10. Click Transfer to LDSS Worker to assign the case to the local department’s primary worker for the appropriate program.

11. Click Transfer Case when the locality of the case does not match the locality of the assigned case worker and you need to re-assign the case to an LDSS worker in the locality associated with the case.

12. Click Submit to complete the reassignment.

    • Case reassignments are immediate.

Results of the Procedure:

The case has been transferred to another worker of LDSS.

Updated 12/23/2015