Request MA Replacement Card

Use this procedure to search for an individual client associated with a particular case, request a Medicaid card replacement and perform an MMIS inquiry (TPL / BENDEX inquiry).

Process Steps:

From the Left Navigation menu, click Replacement Card(s), then MA Replacement Card.
- The Client - Search page displays.
In the Client Search Criteria section:

Each client search must contain at least a Client ID, SSN, or Last name. Enter information in some or all of the fields to decrease or expand the search range as appropriate. The more criteria entered the more specific the search results will be.

- Enter the full or partial First / Last name of the client.
- Enter the SSN.
- Enter the DOB.
- Select a Gender.
- Enter the Client #.
- Enter the Case #.
- Enter the Application / Screening #.
- Enter the MMIS Enrollee ID.
- Enter the MMIS Case ID.

Click Search.
- The Search Results section displays the search results.
To view specific client details:
- Select the appropriate name hyperlink.
- The Client - Summary page displays the details of the selected client.

Each row in the Client Search Results section contains a document icon. Clicking any icon will take you to the Document Search Results screen.

To view specific case details:

- Select the appropriate case or application / waiting list screening number hyperlink from the Client - Search page.
- The Case Search / Summary page displays the details of the selected case.

To view TPL / BENDEX information:

- Click the radio button next to the appropriate case on the Client – Search page.
- Click the TPL / BENDEX Inquiry button.

BENDEX information might not be available until the monthly BENDEX process runs in MMIS approximately the third week of the month.

To request a replacement Medicaid card:

- Click the radio button next to the appropriate case on the Client – Search page.
- Click the Request Medicaid Card button.
- Select the reason for requesting a replacement card on the pop-up window in the Reason for requesting replacement Medicaid Card dropdown menu.
- Click the Send to MMIS button.
- - The MMIS Transaction History page displays showing that the request for a replacement card has been submitted.

When requesting a replacement Medicaid card, the VaCMS checks for enrollee ID and also checks if the client is active on that case. This check will not be performed using transactions to MMIS but using EDBC tables. Also client needs to be active ON that same case.

If the client is not active on the case, an error message will be shown to the worker – “Medicaid card request cannot be made, as the client is not active on this case”.

Results of the Procedure:

A client search is successfully completed.

Updated 08/07/2015