Schedule Appointment

Use this process to schedule customer and group appointments in the VaCMS. This process also describes the process for scheduling / rescheduling hearings.

Process Steps:

The Schedule Appointment page displays.

1. In the Schedule / Reschedule Appointment section:
   • Select the Appointment Purpose from the dropdown menu (required).
   • Enter the Date (required).
   • Enter the Begin Time (required).
   • Enter the End Time (required).
   • Select the Appointment Status from the dropdown menu (required).
   • Select the Appointment Type from the dropdown menu (required).
   • Select the Reschedule Reason from the dropdown menu (required if the Appointment Status is rescheduled).

2. In the Case and Employee information:
   •  Enter the VaCMS Case / Application Number (if the appointment purpose is selected as “Hearing” or “Investigation” then the VaCMS Case / Application number cannot be entered).

• • Enter the Selected Employee(s) (required).
  • Enter the Appeals Case Number.
  • Enter the Investigation Case Number.     
  • Select any Special Accommodations (press and hold the CTRL key to choose multiple selections in this list box).
  • Select the Program (required, press and hold the CTRL key to choose multiple selections in this list box).
  • Enter Comments, if applicable.

3. Click Submit.

Results of the Procedure:

Appointments are scheduled in the calendar

Updated 04/25/2016