Documentation Standards for Fraud Case Notes |
About
When handling any fraud investigation in the VaCMS Fraud Module, it is considered a best practice to document any actions taken using the Fraud Case Notes. As such, a set of standards were developed to ensure consistent documentation.
Entering Fraud Case Notes
Fraud Case Notes are documentations regarding the specific action taken during the course of the investigation. These notes are added when you take the action. These notes explain the course/progress of the investigation and documents how you came to your conclusion.
All Fraud Staff should enter Fraud Case Notes upon working an investigation. As a best practice, follow the documentation standards below when entering notes.
Documentation Standards
Subject Line – Describes what action was taken.
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Client Interview |
If the subject line is self-explanatory, such as below, add the date beside the entry. This only applies when comments are not necessary.
| Appt letter sent to client – 8.28.16 |
Comments - Gives details of the action taken.
Date - Each note should begin with the date the action was taken.
Detail - What were the details of the action in the subject line (as seen below).
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9.15.16 - Client, Sandra Jones, came in today to discuss the allegation of unreported income. Specific questions were asked about her work status and then the employer statement was introduced to let her know there was documentation indicating she did not report this information on her application.
The client admitted that she has worked for two years and never disclosed the information. I explained to the client the case may be referred to court or an ADH. I also informed the client the CA makes the final decision on whether to prosecute or not.
The client provided a written statement. |
Updated 12/04/2016