Security Roles - MA

All MA workers using the VaCMS are assigned a specific security role (or roles) within Security Access Management System (SAMS). These roles determine which system functions a MA worker is able to access, which tasks they can perform, and what reports are viewable. For instance, someone with only a Benefit Program Receptionist role can utilize Rapid Data Entry (RDE) but does not have the ability to run eligibility, while a user with only a MA Eligibility Worker role can run eligibility but not modify employee profiles.

Assigning workers the correct role(s) is crucial to ensuring efficient workflows. The most common roles – with their related capabilities – are listed below.

Benefit Program Receptionist

This role is ideal for clerical and front-desk workers who typically enter application data using Rapid Data Entry (RDE) and use My Workspace to transfer cases. This role does not allow users to run eligibility or perform data collection.

Capabilities of this Role

• Utilize the RDE module.

• Utilize RDE to enter Applications and Change Reports.

• Register applications.

• Access Locality Inboxes in MWS.

• View “My Assignment.”

• Reassign cases.

• View forms and reports.

• Search and View Documents Uploads.

MA Eligibility Worker

This role is recommended for MA workers who perform data collection and run Medical Assistance eligibility in the VaCMS. Anyone with this role can perform all the same tasks as someone with a Benefit Program Receptionist role, as well as data collection, run eligibility, refer FFM applications, and view all MA reports.

Capabilities of this Role

• Utilize the RDE module.

• Utilize RDE to enter Applications, Renewals and Change Reports.

• Perform Data Collection and Redetermination (annual reviews).

• Register applications.

• Access Locality Inboxes in MWS.

• Run eligibility.

• View “My Assignment.”

• Complete an eligibility override (if user is the Primary Worker on case).

• Reassign cases.

• Perform FFM referrals.

• Search and View Documents Uploads.

• View Forms and all MA Reports.

• View tasks and reminders.

• Upload documents.

• Utilize BENDEX Inquiry.

MA Supervisor

This role is recommended for MA workers who perform the duties of a supervisor (or equivalent).

Capabilities of this Role

• Register applications.

• Perform Data Collection and Redetermination (annual reviews).

• View “My Assignment.”

• Run eligibility.

• Reassign cases and caseloads.

• Complete an eligibility override.

• View Forms and all MA Reports.

• Perform FFM referrals.

• Search and View Documents Uploads.

• View tasks and reminders.

Supervisory Role

This role is not restricted to MA supervisors. Rather, anyone with a Supervisory Role has the ability to perform eligibility override for all cases assigned to his or her locality, as well as modify employee profiles and assign / reassign cases or caseloads as needed.

Capabilities of this Role

• Utilize the RDE module.

• Eligibility override.

• Case assignment / reassignment.

• Modify employee profile.

All Program System Wide Inquiry

This role is recommended for MA workers who primarily search for information without performing edits or updates.

Capabilities of this Role

• Case Management Search and Lookup.

• View Eligibility results.

• View LDSS employees and units.

• View Case Notes.

• View MA reports.

Case Notes Role

This role is recommended for any MA worker who needs to enter, edit, or view case comments.

Capabilities of this Role

• Edit case comments and narrative.

DMIS

This role is recommended for any MA worker who needs access to (Document Management and Imaging System) DMIS.

Capabilities of this Role

• Sort, scan, upload, index or provide quality assurance on documents scanned.

Updated: 10/03/2016