Case Banking

In the VaCMS, each case is assigned a primary worker and two secondary workers. This manner of assigning three workers to every case is called case banking.

Case banking helps prevent work bottlenecks.

If the primary worker is unavailable to perform a time-sensitive task, either of the two secondary workers can step in to assist.

Key Points

• At the end of the application registration process, all created cases are assigned to a primary worker and up to two secondary workers. (The number of secondary workers is increased when SNAP, TANF, and LIHEAP programs are added to the VaCMS).
• Existing cases continue to be worked by their current primary worker.
• Workers with an appropriate security profile are able to change the primary and secondary workers linked to a case.
• For cases with both Medical Assistance and Child Care, benefits authorization / certification is conducted by workers aligned to that program.
• • For mixed cases (Medicaid and Child Care), if a worker authorizes benefits for one program (for example, Medicaid) but does not authorize the benefits for the other program (in this example, Child Care), an alert is generated for all workers assigned to the case who are assigned a Child Care user role to notify them of a pending benefit authorization / eligibility certification.

During the registration process, the staff member who is registering the case assigns it either to himself / herself or to another worker.

Next, a worker with security profiles clicks the Maintain LDSS Resources link in the Left Navigation menu, chooses Search / Maintain Profile, and then chooses Case / Application Assignment to assign the case to secondary workers. This worker can also change the primary worker assignment.

All workers in the primary worker’s unit can work on the case. Workers in other units cannot work on the case unless they are the assigned secondary worker.

For illustrative purposes, two common case banking scenarios are shown below.

Medicaid Case Assigned to Workers in a Single Unit

Programs Impacted:

• Child Care

• Medicaid

MAGI / Child Care Mixed Case Assigned to Workers in Multiple Units

Updated 05/02/2014