The Primary Written Language and Primary Spoken Language default to English.
Use this procedure to review or update the household information.
The Household Information page displays.
In the Case Information section:
Verify the Date Received and Time Received, these fields are disabled.
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The Primary Written Language and Primary Spoken Language default to English. |
Select the Primary Written Language (required).
Select the Primary Spoken Language (required).
Select the Source of the case application information.
In the Applicant section:
Review the primary applicant's First / Last name. The name is pre-filled with the name entered during the Registration process and is disabled.
In the Contact Information section:
Enter the client’s Home #.
Enter the client’s Work #.
Enter the client’s Cell / Other #.
Select the client's Preferred Contact Method from the dropdown menu.
In the Correspondence Information section, enter the Preferred Method of Correspondence, then the Preferred Correspondence Cell # and Preferred Service Provider or Preferred Correspondence Email, if applicable.
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At application or renewal, the electronic (email/text) Validated Method of Correspondence is a read-only field which is populated only after the customer has validated their new/changed PMOC using the verification code in CommonHelp. |
In the Special Accommodations Section:
Select the client's Special Accommodations from the dropdown menu.
In the Cardholder Information section:
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The Primary Cardholder is always the applicant. Initially, the cardholder information is sent to Electronic Child Care (ECC) when the first authorization for the case is approved. Updates made to the Secondary Cardholder are sent to ECC after the information on the page is saved. |
Review the Primary Cardholder, which displays the name of the primary applicant.
Select the Secondary Cardholder from the dropdown menu.
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The Secondary Cardholder Status is disabled if No is selected from the Secondary Cardholder dropdown menu. |
Select the Secondary Cardholder Status from the dropdown menu, if appropriate.
Click Save + Continue.
The Household Address page displays.
Proceed to Review / Update Household Address, the next step in the Data Collection process.
The household information is reviewed or updated.
Updated 06/30/2017