Recording Lost Employment in the VaCMS

Employment information is crucial to a case because it is used to determine an applicant’s eligibility for benefits. If a customer loses employment, that change must be entered into the VaCMS correctly so the case is accurate.

This guide details the steps for updating a case after employment is lost.

A loss of employment is noted using the Employment pages in the VaCMS. To record a loss of employment for an existing customer:

1. From the Left Navigation menu, click Data Collection, then click Case Action.

2. On the Case Action page, enter the case number in the Case or Application or Screening # field.

3. From the What action do you want to Perform? dropdown menu, select Case Change / Closure.

4. Click Next.

5. The Case Action Confirmation page displays. Select Yes from the Do you wish to continue? dropdown menu.

6. Click Next.

7. From the Left Navigation menu, click Individual Information, Income, then click Employment.

8. Click the edit icon next to the customer who lost employment.

9. On the Employment – Employer page, under the Employment Information heading, select Yes from the Has the Client Lost Employment? dropdown menu.

10. Enter the Termination Date (mm/dd/yyyy).

11. Click Next through the Employment pages, and Save + Continue on the Employment – Pay Details page.

12. Follow the normal driver flow and re-run eligibility.

The employment end date is now set to the date the customer lost employment.

If the customer has lost employment and will not be receiving pay for the remainder of the month, partial month income will need to be reported. For information about partial month income, refer to the QRG titled Entering Partial Month Income in the VaCMS.

Updated 06/26/2014